Impact & Relationships
The following videos are designed to help you communicate more effectively with key relationships at work and elsewhere, plus strengthen those relationships by building trust and understanding the dynamics of anger and conflict. We suggest you watch the videos in the order they are presented below.
Dynamics of Conflict
See how/why conflicts escalate and learn a technique that will enable you to stop the escalation with someone and grow a more effective working relationship.
HANDOUTS:
Clearing Logjams Framework
Edges
Learn how to identify and push through internal barriers that hold you back from doing, experiencing or being what you want.
HANDOUTS:
Edges
Defense Mechanisms
Learn more about automatic reactions, how to manage defense mechanisms, and why defense mechanisms can be positive things.
Levels of Listening
Strengthen the most important conversation skill: listening. Learn techniques for listening to others at deeper, more active levels.
HANDOUTS:
Different Levels of Listening
Ladder of Inference
What is the role of emotion in the workplace? Learn how and why we react the way we do to situations and other people.
Sources & Style of Anger
Understand the dynamics of anger; get practical techniques that can help you tap into the energy that comes with anger and channel it in constructive ways.
HANDOUTS:
Anger Continuum
Ingredients of Trust
Discover four levels of trust and learn how you can increase your impact in the workplace by actively developing trust in relationships.
HANDOUTS:
Anatomy of Trust
Tips for Using the Trust Behaviors
Trust Scale